🔒 Privacy Policy

Last updated: December 2025

MotoEA Raffles (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you participate in our raffles.

1. Information We Collect

• Your phone number (MSISDN) provided during raffle entry.
• Transaction details such as M-Pesa payment confirmation, amount, and time.
• Optional information you share via our contact form or customer support.

2. How We Use Your Information

• To process your raffle entry and issue digital tickets.
• To verify payments and contact winners.
• To send notifications, updates, or promotional messages (you may opt-out).
• To comply with legal and regulatory obligations in Kenya.

3. Data Security

All transactions and data are processed using secure, encrypted connections. Only authorized staff have access to customer information. We never sell or share your data with third parties without your consent.

4. Data Retention

We retain transaction and ticket data as long as required by law or for audit purposes. You may request data deletion by contacting our support team, except where retention is legally required.

5. Cookies & Analytics

Our website may use cookies for analytics and improved user experience. You can disable cookies in your browser settings.

6. Your Rights

Under the Data Protection Act (Kenya, 2019), you have the right to access, correct, or delete your personal information. Requests can be sent to support@motoea.com.

7. Contact Us

If you have any privacy concerns, please reach us at:
Email: support@motoea.com